At NatureU Health, we are committed to ensuring your shopping experience is satisfying and worry-free. If you have any questions about our products, we offer a no-hassle return and exchange service.

1. Eligible for Returns

• Damaged or Defective Products: If you receive a damaged or defective item, please contact our customer service team within 30 days of receipt (including weekends and public holidays) to request a return or exchange. After verifying that the conditions for return or exchange are met, we will assist you with replacing the product. Applications received after this period will not be accepted.

2. Ineligible for Returns

NatureU Health reserves the right to refuse returns or exchanges in the following situations:

• Any product that has been opened or used.
• Products returned after the 30-day return period.
• Products not in their original packaging or missing all accessories, promotional items, and documentation.
• Products not purchased from https://natureuhealth.co.
• Packages lost or damaged during the return shipping process (we recommend using a trackable and insured shipping method).

3. Return and Exchange Process

a. Contact Customer Service

Please contact our customer service team via email (support@natureuhealth.com) within 30 days of receiving your order, providing your order details and the reason for the return or exchange.

b. Return Authorization

We will request photos and/or videos of the product to verify if it meets the return or exchange conditions. Customer service will assist you through the return or exchange process. Returns will be processed within 5-10 business days of us receiving the item, and you will be notified of the outcome via email.

c. Product Packaging

Please carefully package the returned or exchanged item. If the original shipping carton is missing, please use another carton to protect the product's original packaging, avoiding direct attachment of labels or writing on the original packaging. If the original packaging is damaged, the return may not be accepted, or a fee for the damage may be deducted from the refund.

d. Return Shipping

Carefully package the product and ship it back to the address we provide using a trackable and insured shipping method. When you apply for a return or exchange, please proactively ask the courier for a receipt and keep it until the return or exchange is completed, for future reference. (Note: Customers are responsible for all shipping costs when applying for a return or exchange.)

4. Refund Policy

1. Refund Application Confirmation

Upon receiving your refund application, we will review and confirm if it meets the refund conditions within 5 business days.

2. Refund Processing Time

Once confirmed that the refund conditions are met, we will issue the refund to your original payment method within 5-10 business days. The exact crediting time depends on the processing time of your payment provider.

3. Store Credit

If your order was paid for using store credit, the refund will be issued as store credit, which can be used for future purchases.

4. Refund Notification

Once the refund process is complete, we will notify you via email and provide relevant transaction details.

If you have any questions, please feel free to contact our customer service team at support@natureuhealth.com.